Ratings are posted below for Aviva life insurance...
Apparently, the industry standard for life insurance customer satisfaction is around 50%.
Unfortunately, the reviews for this company are even worse than that.
Half of their clients are mad or outright angry with their Insurance Company?s customer service.
Keep in mind that these are clients that felt the need to respond. So it is reasonable to assume that most happy customers will never say a word.
What you end up with are angry customers willing to tell the world so that you do not have the same experience that they had such as with this company.
With that in mind these numbers are still way too high for unsatisfied responses.
You should be able to find a company with ?very unsatisfied? in the low 30% range. This is a satisfactory number believe it or not. And there are other companies on our review page that hit that mark.
There are a several companies that score higher in overall customer satisfaction.
- http://insurance.freeadvice.com/reviews/235/
Extremely satisfied 11%
Very satisfied 11%
Somewhat satisfied 22%
Satisfied 0%
Very unsatisfied 56%
It seems that a small percentage of less than 25% are very satisfied.
About 22% are somewhat satisfied and the rest are down right angry with this company. What do you think about this company? Put your remarks in the box below.
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